Supervisor IT Services

The IT Department ensures stability, security, and efficiency of KPMG’s environment through:

• Network Infrastructure Support — maintaining and optimizing network hardware, monitoring performance, implementing security measures.
• Application & Systems Support — managing and optimizing business-critical applications to streamline operations and support end-users.
• Data Security & Backup — protecting critical data, preventing cyber threats, and ensuring business continuity.

• Provide IT support to KPMG employees across CIS.
• Handle user requests via IT Service Desk, mailbox, or directly.
• Deliver 1st and 2nd line technical support (software, hardware, network issues).
• Share knowledge and maintain the Knowledge Base up to date.
• Follow IT Services policies, procedures, and documentation.
• Manage IT assets: distribution, return, logging, cooperation with vendors.
• Train and coordinate IT Service Desk specialists.
• Participate in IT projects and support business unit strategy.
• Consult and advise employees to achieve business goals.
• Lead small projects and routine operations.
• Mentor and supervise less experienced colleagues.
• Support process improvements and study new technologies.
• Prepare internal documentation, meeting minutes, announcements, and presentations.

• Higher education
• 2–3 years of experience in IT and team leadership.
• Strong knowledge of Windows, MS Office, networking technologies, and mobile platforms.
• Experience with business applications and industry standards.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Negotiation skills and ability to build effective working relationships.
• Strong time management, multitasking, analytical mindset, attention to detail.
• Fluent Russian, Kazakh and English.
• Experience in banks, large tech companies, or Helpdesk/Service Desk.
• Deep technical knowledge.

• Competitive salary and benefits package.
• Full-time, permanent employment in Almaty office.
• Opportunities for professional development and participation in IT projects.
• Work in an international environment with CIS-wide exposure.
• Friendly, collaborative team and supportive corporate culture.