Providing installation and upgrading of computer systems hardware and software
Providing first line technical support and problem solving in cases of user hardware/software/network failure
Multi-functioning devices support (print, scan, copy)
Handling back-ups of servers, laptops and the first line of IP- telephony, audio and video- conference systems, including basic programming of these systems and administration
Project work as defined by ITS Project Services and IT Service Desk Manager, such as migrations and projects, installing software when agreed, etc.
IT warehouse inventory
Requirements
Relevant higher education
Intermediate level of English
Knowledge of networking technologies
Professional knowledge of Windows 10 (certificate is a plus)
Advanced user of MS Office 2013/2016/O365 products (mainly Word, Excel, Outlook, Power Point)
Active Directory, SCCM and ITIL knowledge will be an advantage