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IT Service Desk Specialist

Almaty · Central Services / IT Services
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KPMG is a global leader in audit, tax, and advisory services, serving clients across 143 countries. With over 273,000 professionals worldwide, we foster an environment where collaboration and growth thrive.

Join us as we shape the future together. At KPMG, your ideas matter, your voice is heard, and your career has limitless possibilities.

Responsibilities

  • System Installation and Upgrades: Install and upgrade computer systems, hardware, and software to ensure smooth operations.
  • Technical Support: Provide first-line technical support, troubleshooting user hardware, software, and network issues.
  • Device Support: Maintain and support multi-functional devices, including printers, scanners, and copiers.

Requirements

  • Have at least 1 year of experience in a similar IT support role (L1), providing hands-on technical support.
  • Possess a solid understanding of computer hardware, software, and network systems, with basic troubleshooting skills.
  • Are familiar with installing and configuring operating systems (e.g., Windows, macOS) and office productivity software.
  • Demonstrate strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
  • Are customer-service oriented, with the ability to prioritize and handle multiple tasks in a fast-paced environment.
  • Are proficient in English, with strong written and verbal communication skills.

Conditions

  • Continuous Learning
    Grow professionally with internal and external training programs, certifications, and opportunities to develop both soft and hard skills.
  • Bravo Recognition Program
    Be recognized for your outstanding contributions with the Bravo program, rewarding exceptional dedication and commitment to the firm.
  • Health & Life Insurance
    Get access to top-tier medical services and life insurance, ensuring stability and security.
  • Annual Bonuses
    Earn performance-based bonuses that reward your individual achievements and contributions to the company’s success.
  • Exclusive Discounts
    Take advantage of special discounts to stay active, comfortable, and enjoy great deals on various services.
  • Extended Vacation
    Take advantage of 30 days off annually, including 5 additional sick leave days, ensuring you have time to rest and recharge.
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