Hotline Specialist (Astana)

We're currently seeking aHotline Specialistto join our GRCS&ORS (Governance, Risk and Compliance Services) team, who is eager to expand their knowledge and expertise in the field. In this dynamic role, you’ll leverage your expertise to handle calls in a fast-paced environment, maintain confidentiality, and provide effective solutions to issues and complaints.

As our Hotline Specialist you will:

• Receive and handle incoming calls through the hotline (via mobile application)
• Process written complaints submitted via email, WhatsApp and the hotline website
• Clarify details with the applicant when needed and log information into the internal system
• Maintain confidentiality and act with professionalism in all interactions
• Communicate in a clear and respectful manner, even in emotionally charged conversations

You’re a great fit if you:

• Hold a Bachelor’s degree from a leading university in Kazakhstan or abroad (preferably in linguistic)
• Are fluent in English/Russian/Kazakh
• Have excellent communication skills and provide information in an efficient and accurate manner
• Manage heavy calls flow and maintain professional phone etiquette, sensitivity and tact
• Work independently and deal with all types of people

What We Offer:

• Continuous Learning
  Grow professionally with internal and external training programs, certifications, and opportunities to develop both soft and hard skills.
• Bravo Recognition Program
  Be recognized for your outstanding contributions with the Bravo program, rewarding exceptional dedication and commitment to the firm.
• Health & Life Insurance
  Get access to top-tier medical services and life insurance, ensuring stability and security.
• Annual Bonuses
  Earn performance-based bonuses that reward your individual achievements and contributions to the company’s success.
• Exclusive Discounts
  Take advantage of special discounts to stay active, comfortable, and enjoy great deals on various services.
• Extended Vacation
  Take advantage of 30 days off annually, including 5 additional sick leave days, ensuring you have time to rest and recharge.